Customer Reviews

We had a fabulous time. Everything worked a treat and it was a 10 out of 10 from us. We would recommend Costa Rica if you are interested in wildlife and scenery. Xandari, Senda in Monteverde, Arenal Manoa, Lagarta in Nosara and El Remanso were all were outstanding. All the prearranged tours were excellent and lived up to the billing.

David and Elizabeth - March 2024

We had a great holiday thanks to this travel agent. Their local knowledge of Costa Rica allowed them to tailor our holiday to our exact needs. we would thoroughly recommend them to anybody else thinking of visiting the country.

Richard and Deborah - March 2024

A brilliant destination. Amazing wildlife, habitats and lovely people. Would definitely recommend. Everything worked like magic. Wonderful guides and drivers at each stage. Hotels were excellent throughout, each in lovely natural settings. Enjoyed the pre-arranged tours, excellent choices. Wonderful to be independent but also supported throughout. Naturally Costa Rica excellent at every stage.

Sarah and Peter - March 2024

Our trip for four adults in January 2024 was wonderful.We saw and did much and Karen was very helpful and responsive. Nothing was too much trouble. Transfers were spot on except for one and we had a full refund for that one, and alternative arrangements were made immediately. Hotels were lovely, internal flight amazing.

Paul, Kathy, Lesley and Nigel - Jan 2024

Thanks, we had a wonderful time. Definitely lived up to expectations - just sad now that it is all over! The pre holiday information was brilliant and we got great use out of the wildlife guide. We found the people very friendly and kind. The country and wildlife are beautiful and inspiring and the focus on conservation is impressive. We loved how much there was on offer everywhere we went and would definitely recommend it to other families. Travelling in the wet season meant we did have some rain including a wet boat trip. On the whole it didn't negatively affect the trip and we probably appreciated the slightly lower temperatures. I was glad we finished the trip in Nosara where it was sunnier.

Kate, Barnaby, Ralph and Euphame - July 2023

Nicola and Karen looked after us from the first enquiry and throughout the holiday. The itinerary was perfect for our family of 4 including 2 teenagers. We had two weeks with an ideal balance of jungle experiences on the east coast and lazing by the beach on the west coast. We couldn't really fault any of it and have recommended the company to friends and colleagues.

Ewan, Fiona, David and Caitlin - June 2023

I would highly recommend Costa Rica as a destination for anyone. It has something to offer every holiday type from beaches to adventure to wildlife. The local guides were very knowledgeable and the trips included were really great. We will definitely be going back!

Karen and Anthony - Feb 2023

We cast around for different companies for a holiday in Costa Rica before settling for Naturally Costa Rica. We found the level of service they offered at an early stage and help with developing an itinerary swung the balance in their favour. They were really helpful in helping us develop that itinerary into something to fit with our expectations. They helped us develop our flight options, keeping pace with disruption during the pandemic. Their local partners proved invaluable during our stay in country if we had any queries.

Paul, Emma, Eleanor and Sophie - July 2022

Amazing holiday from start to finish, we would like to thank everyone for the wonderful time that we had.

Chris, Sarah, Thomas and Charlotte - April 2022

Just returned from an amazing trip to Costa Rica organised by Karen at Naturally Costa Rica. We relied on Karen’s expert knowledge to ensure the accommodation, trips and the parts of Costa Rica to visit were exactly what we wanted - which they all were. From the excellent drivers and transfers in modern clean vehicles, the beautiful and varied regions of Costa Rica we visited, through to the fantastic accommodation and food that exceeded our expectations. It was so nice to find and work with a travel operator that really cared about our experience, has such in depth knowledge about the country and went above and beyond to assist us both before and during our trip. We fully recommend Naturally Costa Rica and would have no hesitation in using them again.

Dawn and David - Feb 2022

My friend and I have recently returned from a fabulous 16 night holiday in Costa Rica which more than lived up to our expectations. Throughout our visit we were struck by the courteous and friendly welcome we were given whether by hotel staff or on the varied excursions you arranged for us .The accommodation you selected was excellent and the transfers between hotels was always punctual in clean and comfortable vehicles.
Initially we booked our holiday through Naturally Costa Rica after a glowing feedback from friends. It is without hesitation that that we would recommend your company to anyone wishing to visit Costa Rica."

Shelley and Catherine - Jan 2022

We had a fantastic holiday thanks to Naturally Costa Rica. Great itinerary thanks to Karen’s vast knowledge of the country. The whole holiday went very very smoothly. Not a single problem from start to finish. Karen was even able to make a very last minute change for us during the holiday to enable us to fly back to San Jose on our request. I would wholeheartedly recommend booking a trip through Naturally Costa Rica. We would 100% use again.

Colin, Jacqueline, Beth and Adam - December 2021

It was absolutely fabulous and every hotel seemed to get better and better.

Villa Blanca was completely mist bound but our last day there was perfect as the mist cleared by 10.00 and we had a couple of hours before we were picked up.

All the transfers went seamlessly and all the drivers were courteous and helpful.

We saw some amazing places and wildlife and had a wonderful fortnight.

The timing of our flights couldn’t have been better as we just made it back before things became difficult. Thanks for all your help in the lead up to our holiday.

Kevin, Dawn and Lesley - March 2020

Our Holiday just finished in time to leave Costa Rica without much of an issue. I would like to say a big thank you from us for organising a great holiday. Everything you laid out in the itinerary went like clock work.

I will recommend you and your team to friends and family. Once again thanks. If you start doing any other countries let me know."

Andrew and Michelle - March 2020

Just a quick note to say thank you so much for organising our holiday and to let you know we had a fantastic time. We loved Costa Rica and would recommend it to anyone- there's so much to do and see. We saw lots of wildlife especially sloths and monkeys. We particularly loved the Parador and saw so much just in the hotel grounds. I've sent 2 photos of squirrel monkeys playing outside our room which was one of the absolute highlights. We were also very impressed by the guides and loved their genuine passion for wildlife especially Elias (I think that was his name) at the Parador and Fabian at the Casa Corcovado. All in all a fantastic holiday."

Paula and Alan - March 2020

Just wanted to say thank you very much for organising a wonderful trip. We have thoroughly enjoyed it, beautiful country and lovely people. All the accommodation was excellent and the transfers spot on time.

I would definitely recommend you if anyone wants to go to Costa Rica!"

Julie and David - February 2020

I wanted to write and say what a wonderful trip we had to Costa Rica. You really understood what we wanted and delivered a fabulous holiday. We had no hiccups or hidden surprises. The hotels you chose were all small, beautifully clean, welcoming and had delicious food. Travel Excellence lived up to their name - always punctual, clean vehicles, smiling drivers with a good command of English.

The tours were all great - the guides knowledgeable and interested, keen to pass on their love of whatever it was they were showing us. We had a good range of tours - nature, boats, birds etc.

I would certainly recommend friends to go and would encourage them to get in touch with you to arrange the trip, you did a great job for us, thank you."

Nicola and Timothy - February 2020

This was a fantastic holiday and there were so many highlights - I am sure that it would have been virtually impossible to arrange without the expertise of naturally Costa Rica. We were ‘promised’ great bio-diversity and this was accomplished from the very start as we saw (and heard) parrots overhead at our first hotel.

I loved the last rainforest walk and the guide ‘James?’ really bought the forest to life and knew so much about the animals, plants and insects we encountered. Awesome!

We would really consider going back to Costa Rica very soon and once again use the services of Naturally Costa Rica to explore other regions, north and south. Our bespoke programme worked so well and this was due, in no small part, to the careful way in which Karen listened and offered solutions to our collective needs."

Lesley, Arthur and Lewis - January 2020

All the accommodations were first rate. All very different from each other but all excellent in their own ways. All the meals that were included we're top grade. From the luxury of El Silencio with its hot tub to the the very eco friendly Selva Bananito I would recommend them all.

As it's our third time to Costa Rica we can say that it is always different each time we have visited. It's a great place for wildlife and nature and great panaramas and you can get as adventurous as you want. Bungy jumping and zip lining for adrenaline junkies to gently meandering along walking tracks for the more sedate. I love this country and we are looking into places on the Pacific coast to explore next. Looking forward to booking our next adventure with you ….. Pacific coast in 2022."

Karen and Anthony - January 2020

We had a superb time, many thanks! All in all an exceptionally good holiday and your recommendations and related arrangements were ideal, really very grateful to you.

All the drivers were friendly and helpful, particularly Manrique Quiros, who was exceptionally so. All the accommodation was of an excellent standard in excellent locations. The standard really was very high all round.

We really enjoyed the dining, only eating out at El Castillo, Potrero, which made an excellent change to the more formal hotel restaurants (we ate there three nights!), as well as once at the Costa Rica Sailing Centre restaurant, which was also excellent. I also thoroughly enjoyed the sailing at Costa Rica Sailing Centre, very welcoming and friendly with great range of dinghies.

As well as the excellent tours that were inclusive, we took several other tours: Green Turtle Nesting Tour (Mwamba), Arenal Ecoglide Canopy Tour, and snorkelling/whale watching trip with Secret Spot (Lagarta Lodge), all of which were really interesting and enjoyable. The only disappointment was that the arribada at Ostionale ended before we got there but nature doesn’t stick to an itinerary! We did see a very large green turtle returning to the sea at Tortuguero which was sublime!

We really loved Costa Rica and I would definitely like to go back, people were so friendly and smiley and the scenery/biodiversity was amazing!"

Peter, Joanne and Nathan - September 2019

Just wanted to say that we had an amazing time in Costa Rica it was everything we had hoped for and more. The people were fantastic and couldn't do enough for us all of the activities were well planed and ran smoothly no hiccups or fuss! Even when Shaun lost his phone in the back of a cab it was returned to the hotel within minutes. Thank you for putting together a fun packed nature holiday for us and the Parador was the icing on the cake we felt like film stars. Very grateful to you."

Sarah and Shaun - August 2019

I will send proper feedback shortly, but wanted to say a huge thank you - we had an amazing time in Costa Rica, truly the best family holiday. This is in no small part down to all your efforts and the brilliant itinerary you planned for us, so thank you very much, we loved every minute."

Peter, Sarah, Thomas and Edward - August 2019

Thank you for organising our holiday. We had an amazing time and have wonderful memories. We would recommend you to anyone considering Costa Rica."

Jo, Michael, Georgina and Oliver - August 2019

Just many thanks for listening to our specific requirements, tailoring a great holiday for us and making all the arrangements. Will recommend Naturally Costa Rica to our friends.

Warwick and Katharine - August 2019

We arrived home safely yesterday and had the most brilliant trip! Thank you so much for all your help and advice. It really was amazing and the boys absolutely loved it. The itinerary worked perfectly and the companies all arrived on time and were all incredibly professional and efficient. I really couldn't fault it. The hotels, too, were all fantastic. Totally different from each other but all brilliant in their own way. We could not have asked for more! We certainly couldn't have done such a great trip without your guidance and knowledge. Thank you."

Ann, Christopher, Thomas and Edward - July 2019

Hello and thank you very much for organising such a wonderful holiday. ran smoothly; all the hotel and tours were excellent; the drivers, tour leaders and hotel staff were helpful and friendly; and the places we stayed in were full of wildlife. We will definitely return with you again and recommend you to friends and family."

Isobel, Patrick, Liam, Jack and Thomas - July 2019

Would recommend - excellent holiday. More expensive than expected especially in restaurants - twice as expensive as expected. We really enjoyed our trip. A good itinerary. Some wonderful hotels and exciting experiences".

Abigail, Michael, Emma and Jonah - July 2019

We had the most amazing holiday, it was everything we expected and more. Many thanks for all your help. The people are very friendly, the nature and landscape fantastic. I’m very glad we went to the Osa Peninsular, it was peaceful and great for seeing animals. Worth the internal flight and very bumpy roads.

Katherine and Richard - June 2019

In simple terms, it was fantastic and we all loved it. The wildlife was amazing and the experience of being in the rainforest and cloudforest is something we will not forget. We have a load of photographs to go with the wonderful memories. From an organisational point of view, it all went like clockwork and thanks to all of you for creating such a seamless itinerary."

Toby, Amy, Molly and William, April 2019

We had a fantastic time in Costa Rica thanks to your excellent planning. We saw so much and felt very privileged to have that opportunity. As fairly experienced travellers, we found the warmth and genuine hospitality of the Costa Ricans exceptional. Our only regret is not having more time in places like Monteverde and the Osa Peninsula - but it was a 'taster' holiday."

Peggy and Michael, March 2019

We would strongly recommend Costa Rica as a holiday destination, although to get the most out of the varied destinations I think the traveller needs to be able to understand the attractions of each location. We were very interested in the bird life and natural history and scenery therefore each location was perfect for us. We did however meet other people who only had visited Arenal, Monteverde and the Pacific coast etc (travelling with other tour operators) who were disappointed in what they had seen and experienced, therefore knowledgeable planning which undoubtedly you offered to us is most important."

Andrew and Pamela, February 2019

It is a wonderful place and we would really recommend it - we would also recommend people use your services as we thought our itinerary was streets ahead of those of fellow travellers we met."

Kim and David, January 2019

It's been one of the best holidays I've ever had! Besides the fact that Costa Rica is a beautiful country, with amazing places, plants and animals (we managed to see Quetzal, toucans, humpback whales, crocodiles, woodpeckers, coatis and many others!), I'd like to thank you for designing the itinerary and for making sure that everything went really smoothly. All hotels where we stayed were excellent, service and appearance wise, and people including drivers and hotel staff have been overall very kind and professional. Thanks again ... and please let me know if you organise trips to other countries (we would certainly consider it for next year!!!)."

Monica and Pedro, August 2018

Two weeks in Costa Rica - travelling to both coasts to see turtles and humpback whales. Going in land to see the Arenal volcano, do huge zip wires and try white water rafting on the Rio Balsa. And see as many animals and birds as possible."

The Costa Ricans are very friendly and helpful and have a wonderful country. They have a progressive political agenda operating without an army; have introduced laws to protect the environment and reverse many years of aggressive plantation and cattle farming; and their energy supply is now 100% renewable. A big thank you to Karen at Naturally Costa Rica travel agency who helping to pull the busy itinerary together and book all of the hotels, internal travel and excursions - everything worked out fantastically. 5 star service!"

Steve, Gillian, Rachael, Sophie, August 2018

Having just got back from Costa Rica I wanted to tell you how much we thoroughly enjoyed the entire experience. A very big thank you to you for making the whole holiday so special. The hanging bridges were incredible, the zip lines thrilling, the horse riding and Fortuna waterfall amazing, Carara and Manuel Antonio national parks beautiful and the catamaran trip wonderful. The hotels were all excellent and everything ran smoothly and efficiently. Thank you for such a friendly, professional and faultless service."

The only issue now is which parts of Costa Rica we didn’t see do we go to next or to Belize! Either way I will certainly be in touch and would happily recommend you to others."

William, Caitlin, Luke, April 2018

We enjoyed Costa Rica, it is a very good destination if you enjoy walking/hiking, seeing wildlife, and more adventurous activities. For walks, highly recommend a guided ones. We didn't visit many beaches, so can't really speak much about them. Besides the beautiful rainforests, the mountains, the amazing scenery, Ticos are very positive and friendly people. They make a big difference for visitors. I would definitely recommend it to my friends."

"I appreciate very much the response and support from both Naturally Costa Rica and your ground operator. You were very responsive to our requests and accommodated us on several occasions when we need to make changes. The ground operator was very professional and responsive organisation. Very punctual and speak good English. Easy to get in touch via WhatsApp. We had a very good holiday! THANK YOU."

Peter and Sandra, March 2018

We would like to thank you for the great organisation of our holiday. We would thoroughly recommend Costa Rica for anyone interested in nature and wildlife. There is a great variety of different eco-systems in one country. The local people are genuinely friendly and welcoming, proud to show off their country. It felt very safe everywhere, it was very clean and it was great to be able to drink tap water. We liked the fact that it is nearly all eco-tourism. Manuel Antonio is more geared towards younger people and beach holidays. We are currently telling all our friends what a great place it is!"

We particularly liked the multiple site option you arranged for us to experience some of the different habitats. We felt 3 nights per site was about right. Travel between hotels was actually part of the holiday as it was very scenic and the drivers informative. It is very easy to buy a local sim card at San Jose baggage reclaim (for unlocked phones) for $2. Thank you again for a wonderful holiday"

Helen and Roger, January 2018

I just wanted to thank you for organising a wonderful trip to Costa Rica for us! We had a fabulous, if slightly wet (due to the late monsoon), holiday! The staff from Travel Excellence were excellent and all the transfers went smoothly and efficiently. In fact we enjoyed the drive down to the Osa Peninsula so it worked out well that the flight from Manuel Antonio was cancelled because the airfield was closed for repairs after Hurricane Nate!"

The itinerary was very well planned and we felt gave us enough time in each place without long transfers. Every place we stayed was different and the choice of hotels unique and varied. Particular favourites were Evergreen Lodge in Tortuguero and Playa Nicuesa Rainforest Lodge in Osa Peninsula because the wildlife was all around and both were accessed only by boat. It was a treat to stay in the Gaia Hotel at Manuel Antonio and Xandari outside San Jose because both were luxurious with beautiful grounds. The smell of rosewood at the Belmar Hotel at Monteverde was lovely and it looked just like a Swiss chalet!"

We enjoyed all the activities you organised. Our favourite was kayaking in the Mangrove swamps on the Osa Peninsula passing crocodiles on the banks and Boa snakes hanging from the trees! In Arenal we got quite blasé about sloths we were lucky enough to see so many! The food was delicious and it was great to travel in a Country where the water was safe to drink and the local people so friendly."

Emily and Rob, November 2017

I can honestly say for both myself and my family, this was without doubt the best holiday we have ever had. Costa Rica has such a diversity and richness in its natural environment, along with fabulous opportunities for adventure activities such as rafting and zip-lining. The wildlife is so abundant and so accessible once you know where to look, that it is a delight to see it and find out more. We loved the opportunity to see sloths and turtles, lizards and monkeys and even an anteater in its natural habitat. We travelled in the rainy season and so were prepared for some rain – we had several big storms and there was some rain on most days we were there. Nevertheless, the temperature was always pleasant between 22 and 30c and although it got humid at times, there was always a river / pool / ocean on hand in which to cool off. I can imagine on the Pacific coast in the dry season it could be hotter and there would be less rain in the evening, but every day we were there it was bright and sunny until at least mid-afternoon so there was time to enjoy the beach and then do other activities where we got wet anyway!

We found the quality of the hotels to be good, and it was a pleasant surprise to be able to drink the water from the tap in most places – something you cannot say in many places in Europe! We found the roads to be generally good and the infrastructure worked – we had hot water and electricity reliably despite some big thunderstorms and even had wi-fi in the cars when we travelled. When we did tours that required equipment such as rafting / zip-lining / snorkelling, we found the equipment to be of high quality and there was an appropriate focus on safety without stopping the arenaline rush from a half-mile zip-line descent at 40mph or sliding down a natural rock chute into a waterfall 10m below!"

The food was generally very nice, with lots of fresh fish, fruit and vegetables. Its not just rice and beans although we also enjoyed pico de gallo with plantains when we had it. Having eaten fresh pineapple and papaya in Costa Rica, it will never taste the same again at home.

We also took the necessary precautions for the “mozzies” and generally when we were armed with repellent they were not a problem. All of us got a few bites but it is to be expected in a tropical country. I had seen some over-anxious US tourists saying they had cancelled trips to Costa Rica due to fear of insect bites. After seeing the bullet ants clearly there is a need to take care where you step / place your hands but we never felt in danger – even the tarantula on the tree was exciting!">

Above all, we found everyone we met without exception to be welcoming and friendly and they all seemed to be genuinely content and happy. Costa Rica’s decision to abolish the army and invest the tax revenues in health care and education instead is an enlightened model that many other countries could copy. They have also clearly recognised the value of their natural resources and environment to the future of their country and have been successful in embedding those attitudes in the population as a whole. Everyone clearly has a commitment to looking after their environment."

I would just like to express my thanks to Karen and all the team there for putting the itinerary together for us, and for arranging everything so well. As I said above, we all had an absolutely fantastic experience that we will always remember and I would be very surprised if we did not return to Costa Rica again sometime in the future."

Simon, Paula, Dominique, Danielle, Christopher - August 2017

Hello to those at Naturally Costa Rica who helped put together and organise our holiday. Janet and I are now home again after a brilliant time. Everything worked out perfectly. The hotels were superb and the travel arrangements were always on time and perfectly carried out. The Costa Ricans are so friendly, so willing to help in every way and understandably so proud of their country.

Thank you for the add ons of Cano Negro and Tango Mar on the Nicoya peninsula you suggested - they turned out to be highlights although it is difficult to select any one thing. We have seen so much in the way of nature and been able to relax too. Thanks also for the suggestion of shared transport which also worked out really well. Totally impressed with your company and have already recommended you to friends. Thank you"

Janet and Helen, November 2017

Everything about Costa Rica was wonderful – we already cannot wait to go back! Blair and I had the most incredible time in Costa Rica - thank you so much for all of your help and advice!"

Schuyler and Blair, January 2017

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